Frequently Asked Questions (FAQ)

1. What products does LumenLabs-Holiday offer?

LumenLabs-Holiday specializes in seasonal and holiday-inspired products designed to bring warmth, style, and a festive atmosphere to your home. Each item is carefully selected to balance quality, functionality, and holiday spirit.

2. Where do you ship from?

Orders are fulfilled through our trusted fulfillment partners and shipped from regional warehouses based on availability. This allows us to deliver efficiently while maintaining consistent quality standards.

3. How long does order processing take?

Orders are typically processed within 1–2 business days after payment confirmation. During peak holiday periods, processing times may vary slightly due to higher order volume.

4. How long does shipping take?

Estimated delivery times are:

  • Standard Shipping: 7–15 business days

  • Delivery times may vary depending on destination, customs clearance, and seasonal demand.

Once your order ships, you will receive a tracking number via email.

5. Will I receive a tracking number?

Yes. All shipped orders include tracking information. Once your order is dispatched, tracking details will be sent to the email address provided at checkout.

6. Do you ship to PO Boxes?

Yes, we are able to ship to PO Box addresses for eligible orders. Please ensure your shipping details are entered accurately to avoid delivery delays.

7. What payment methods do you accept?

We accept major credit and debit cards, as well as secure express checkout options available at checkout. All payments are processed through encrypted and secure payment gateways.

8. Why was my order reviewed or delayed?

To protect our customers and maintain a secure shopping environment, some orders may undergo a brief verification or review process. This helps prevent unauthorized transactions and ensures safe delivery for everyone.

If an order cannot be fulfilled due to security concerns, a full refund will be issued automatically.

9. Can I change or cancel my order?

If you need to update or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, changes may no longer be possible.

10. What is your return and refund policy?

If you experience any issues with your order, please contact our support team within 14 days of delivery. Eligible returns or refunds will be handled promptly in accordance with our store policy.

11. What should I do if my order hasn’t arrived?

If your order has not arrived within the estimated delivery window, please contact us with your order number. Our team will assist you in tracking and resolving the issue.

12. How can I contact LumenLabs-Holiday?

You can reach our support team via the contact form on our website or by email. We aim to respond to all inquiries within 24–48 hours.